❓My internet is not working. What should I do?

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• ❓ How does Piramie internet work?

  Answer: Piramie provides dedicated 4G internet (not shared). The service is fast, reliable, and comes with multiple package options tailored to different needs.

• ❓ What internet packages are available?

  Answer: We offer a wide range of packages, including: Home Broadband (HBB) packages Premium packages (work on phones and routers) Smartphone packages (phones and tablets only) Monthly packages (daily unlimited usage) Corporate unlimited packages ...

• ❓How to Set Up a 4G Router for Piramie 4G Internet

  This guide explains how to set up a 4G LTE router to connect to the Piramie 4G network in Rwanda. Follow the steps below to get your internet connection up and running. What You Need Before You Start A 4G LTE router (unlocked and compatible with LTE ...

• ❓ I bought an internet package via MoMo, the money was deducted, but I did not receive the package. What should I do?

  Answer: Please visit a Piramie service point with: The Piramie 4G SIM card you used to purchase the package A screenshot of the MoMo confirmation message you received after payment Our support team will assist you.

• ❓ Do you cover the whole country?

  Answer: Yes. 99.9% of the country is currently covered with our broadband and fixed internet services.