❓ Is an initial payment required?

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• ❓ What happens if I miss a payment?

  If a payment is missed: The device will be locked until the outstanding amount is paid Continued non-payment may result in being reported to the Credit Reference Bureau (CRB)

• ❓ What documents are required to get a phone on installment?

  Customers are typically required to provide: A valid national ID Contact details 3 to 6 months of mobile money transaction history or a bank statement

• ❓ How do I make my installment payments?

  Payments can be made using approved payment methods, including mobile money.

• ❓ I bought an internet package via MoMo, the money was deducted, but I did not receive the package. What should I do?

  Answer: Please visit a Piramie service point with: The Piramie 4G SIM card you used to purchase the package A screenshot of the MoMo confirmation message you received after payment Our support team will assist you.