❓ What documents are required to get a phone on installment?
❓ What documents are required to get a phone on installment?
Customers are typically required to provide:
A valid national ID
Contact details
3 to 6 months of mobile money transaction history or a bank statement
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❓ Will my phone be locked during the loan period?
Yes. The phone may be locked or restricted during the loan period to ensure compliance with the installment agreement.
❓ Is an initial payment required?
Yes. All smartphones require an initial (down) payment. The amount depends on the phone model selected.
❓ How long is the installment period?
Available installment periods are: 3 months 6 months 9 months 12 months
❓ Can my phone be unlocked before completing all payments?
No. The phone can only be fully unlocked after all installments and any outstanding balances are paid in full.
❓ How do I make my installment payments?
Payments can be made using approved payment methods, including mobile money.