❓ Can my phone be unlocked before completing all payments?

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• ❓ What happens after I finish all payments?

  Once all payments are completed: The phone is permanently unlocked The device becomes the full property of the customer

• ❓ How do I make my installment payments?

  Payments can be made using approved payment methods, including mobile money.

• ❓ Will my phone be locked during the loan period?

  Yes. The phone may be locked or restricted during the loan period to ensure compliance with the installment agreement.

• ❓ What documents are required to get a phone on installment?

  Customers are typically required to provide: A valid national ID Contact details 3 to 6 months of mobile money transaction history or a bank statement

• ❓ What should I do if my phone is lost or stolen?

  You must: Report the incident immediately to RIB Obtain a theft or loss certificate Submit the certificate to Molomolo staff for further assistance Contact Info Toll-Free # 6121 & WhatsApp # + (250) 786 532 634