❓ What should I do if my phone is lost or stolen?

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• ❓ Can my phone be unlocked before completing all payments?

  No. The phone can only be fully unlocked after all installments and any outstanding balances are paid in full.

• ❓ Will my phone be locked during the loan period?

  Yes. The phone may be locked or restricted during the loan period to ensure compliance with the installment agreement.

• ❓ What documents are required to get a phone on installment?

  Customers are typically required to provide: A valid national ID Contact details 3 to 6 months of mobile money transaction history or a bank statement

• ❓ Is an initial payment required?

  Yes. All smartphones require an initial (down) payment. The amount depends on the phone model selected.

• ❓ What happens after I finish all payments?

  Once all payments are completed: The phone is permanently unlocked The device becomes the full property of the customer